AI customer service for Australian business
Shumly answers your customers' questions instantly, 24 hours a day — from your own website, documents and price list. Share a link, add a chat widget to your site, or print a QR code.
Free forever plan. No credit card. Set up in 15 minutes.
Three ways your customers reach it
One assistant, wherever your customers already are. Every plan includes all three.
A direct link
Your own chat page. Put it in your Instagram bio, your Google listing, an SMS reply, or your email signature.
shumly.com/c/your-businessA widget on your website
One line of code adds a chat bubble to the site you already have. Works with Wix, Squarespace, WordPress and Shopify.
Copy, paste, doneA QR code
Print it and stick it on your window, counter, invoice or van. Customers scan it and are chatting in seconds — even after hours.
Perfect for after-hours enquiriesBuilt for how you actually serve customers
Shumly handles both, including the bookings.
Customers come to you
Shumly answers questions about your services, prices, parking and opening hours — then books the appointment against the right staff member.
Bookings: time slots against your staff and opening hours.
You go to the customer
Shumly captures the job while you're on the tools — what's wrong, which suburb, how urgent — and puts it in front of you to accept or decline.
Bookings: job requests by suburb and available day, with an urgency level.
How it works
Add your business information
Give us your website address, upload a PDF or Word price list, or just type it in. No coding, no training, no scripts to write.
Choose how customers reach it
Share your link, paste the widget onto your website, print your QR code — or all three. Takes about two minutes.
Stop repeating yourself
Shumly answers the same twenty questions 24/7, takes bookings straight into your timetable, and passes anything it doesn't know to you.
Simple pricing, in Australian dollars
A message means one AI reply. Your customers' messages are never counted. All prices include GST.
Free
Free forever
Try it on your own business
- Link, widget and QR code
- 1 AI assistant, 1 location
- 10 website pages, 2 documents
- English and 中文
- “Powered by Shumly” badge
Starter
per month
For solo operators
- Everything in Free
- 100 website pages, 20 documents
- Shumly booking timetable
- Lead capture with email alerts
- 30 days of chat transcripts
Growth
per month
For growing businesses
- Everything in Starter
- 3 AI assistants, 3 locations
- Shumly badge removed
- Calendly handoff
- Human handoff — take over any chat
- Google Calendar (coming soon)
Business
per month
For multi-site teams
- Everything in Growth
- 10 AI assistants, 10 locations
- 2,000 pages, unlimited documents
- Analytics with CSV export
- Phone and email support
Enterprise
Unlimited assistants and locations, white-label, API access and a dedicated contact. Franchises and multi-site groups welcome.
Need more replies? Extra replies are A$0.03 each on Starter, A$0.02 on Growth and A$0.015 on Business — and they are switched off by default, so you will never get a surprise bill. Cancel any time. Want us to set it all up for you? That is A$199 one-off.
Frequently asked questions
Anything that is in the information you give it — your services, prices, opening hours, service areas, parking, policies, what to bring, how long a job takes. Most businesses find it handles the same twenty questions they answer every single day.
Three ways, and you can mix them: give us your existing website address, upload PDF or Word documents like a price list or FAQ sheet, or type it straight into your dashboard. Most businesses are up and running in under 15 minutes.
It says so honestly and offers to pass the question on to you, taking the customer's contact details so you can follow up. It never makes up an answer or quotes a price you have not given it.
Yes. Shumly includes a full booking timetable with staff, services, durations, opening hours and service areas. In-store businesses get time slots; door-to-door businesses get job requests by suburb and day that you accept or decline. If you already use Calendly, it can hand off to that instead. Google Calendar is coming.
Yes — English and 中文, on every plan including Free, at no extra cost. Your customers can write in either and Shumly replies in the same language.
One AI reply. Your customers can write as much as they like — only Shumly's answers count towards your monthly allowance. If you run out, extra replies are available but switched off by default, so nothing happens without you turning it on.
Your information is only ever used to answer your own customers. It is never shared with another business and never sold. Shumly is Australian-owned and your data is hosted in Sydney.
Not yet — those channels are on the roadmap, not available today. What you can do now is put your Shumly link in your Instagram or Facebook bio, which most businesses find covers it.